Affiliate Operations Specialist (HR and Administrative Generalist)

Physician Affiliate Group of New York, P.C. (PAGNY), a multispecialty medical practice group, staffs several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals.  PAGNY’s corporate staff provides administrative, practice management and human resources services in support of its more than 3,000 clinical providers.

The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.  

NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay. 

In compliance with federal, state, and local employment laws and regulations, the Affiliate Operations Specialist, under the direction of HR and site leadership, is responsible for providing general support to the site PAGNY office and providers. The Affiliate Operations Specialist is also responsible for managing all employee concerns as the initial point of contact and is expected to serve as an outward-facing part of the HR Department. In collaboration with internal stakeholders, the Affiliate Operations Specialist’s responsibilities include onboarding of new hires through effective communication with recruiting specialists and hiring managers, logging and tracking of applicable human resources forms, and consistent updating of employee records in HRIS and other systems.

• Manages compliance with mandatory and non-mandatory trainings, continuing education, annual health assessments, and work evaluations, assuring employee records are current and meet The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and New York Department of Health (NYDOH) standards.
• Acting as the primary point of contact for all credentialing and onboarding, the Affiliate Operations Specialist will manage multiple new providers' progress throughout this process. Tracks all new hires, ensuring onboarding is smooth and thoroughly reviewed, and that all post hire data and documents are in HRIS, employee files, credentialing and onboarding trackers.
• Maintains relationships with providers and staff by checking in periodically to keep them informed and engaged.
• Leads and facilitates recurring new hire orientation and other activities and also provides hands on guidance for timesheet processing, benefits, continuing medical education (CME), payroll and holiday calendars.
• Manages all HRIS transactions in a timely fashion and makes change requests ensuring accuracy. Follows up with the appropriate personnel and communicates with corporate and H+H approvers for escalated issues.
• Builds and maintains successful relationships with site leadership, Medical Staff Office (MSO), Occupational Health Services (OHS), H+H Human Resources Partners, Chiefs/Chairs, and other stakeholders. Attends site committee meetings when necessary.
• Handles routine labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refers complex matters to appropriate Labor and Employee Relations team member.

• Requires a bachelor's degree or equivalent in education and/or experience, plus three years of related experience in the healthcare setting. HR Certification preferred.
• The ability to communicate and interact effectively with personnel at all levels of the organization is essential. Excellent interpersonal, organizational, and communication skills both oral and written.
• Consistently displays the highest degree of integrity, professionalism, diplomacy, and discretion. Maintain the highest level of confidentiality.
• Proficient use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required.
• Requires demonstrated ability to work independently and efficiently. Ability to work well under pressure and prioritize in a deadline driven environment.

Benefits: 

• Competitive compensation package 
• 10% 401K company contribution after one year of service, with 3% company contribution starting day one 
• Choice of a three tiered, starting at nearly FREE medical plans starting day one 
• Excellent dental insurance including orthodontics coverage starting day one 
• Generous paid time off program 
• Salary range = $65,000.00 - $75,000.00

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).

The Physician Affiliate Group of New York (PAGNY), a tax-exempt organization affiliated with NYC Health + Hospitals, is one of the largest physician groups in New York State and directly employs nearly 4,000 physicians and allied health professionals who serve seven of New York City’s public hospitals, numerous public health community-based practices, and the city’s Correctional Health Service. 

Physician Affiliate Group of New York, P.C. (“PAGNY”) is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. 

If you wish to view PAGNY’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. 

The annual base salary listed complies with the New York City law on Salary Transparency in Job Advertisements. The annual base salary listed is for full-time employment and does not include bonuses/incentive compensation or benefits. Actual total compensation depends on many factors, including experience, specialties, historical productivity, and historical collections. Actual total compensation may differ.